Skills & Software

Skills:
  • Technical Support / IT Skills
    • Phone, email and chat communication with users and developers
    • Software, hardware and network troubleshooting
    • Support ticket management
    • Bug / issue filing, tracking and management
    • Server, device and app log analysis
    • Process documentation and process refinement
    • Providing user insights and feedback to development teams
    • Solution research skills
    • Subject matter expert role
  • Web Design
    • HTML / CSS coding
    • Web layout
    • Web graphics
  • Illustration
    • Specialized in Fantasy, Sci-fi, Horror and other imaginative genres
    • Color and gray-scale painting
    • Pen & Ink style
    • Pencil style
  • Concept Art
    • Creatures and Characters
    • Environments
    • Objects / props / items
  • Cartography
    • Map creation for tabletop RPGs
  • Graphic Design
    • Book layout for both print and PDF
    • Logo design
    • Ad design
  • 2D art for computer games
    • In-game illustrations / portraits / item icons
    • Texture creation
    • Pixel Art / Sprites / Animation
    • UI art
  • 3D art for computer games
    • Low-poly modeling
    • High-poly modeling for pre-rendered sprites
    • UV Texture mapping
  • Video editing
    • Promotional / Kickstarter videos
    • Cinematic video sequences for computer games
  • General Game Development skills (professional and hobby experience)
    • Design documents
    • Prototype creation
    • Asset management and processing
    • Version control
  • Programming (hobby experience)
    • C programming
    • Scripting languages for game engines (GML (Game Maker),  GDScript (Godot Engine))
Software Knowledge:
  • Technical Support Proficiencies:
    • Zendesk
    • Jira
    • Confluence
    • Slack
    • ELK (log analysis)
    • Zoom
    • Trello
    • PureCloud
    • Microsoft Office
    • WordPress
    • Content Management Systems
    • Web Forum Software
    • Windows
    • MacOS
  • Illustration / 2D graphics / Design / Video:
    • Expert:
      • Adobe Photoshop
      • Adobe InDesign
      • Painter
    • Proficient:
      • Adobe Illustrator
      • Adobe Premiere
      • Aseprite (pixel editor)
      • Cosmigo Pro Motion (pixel editor)
  • Some experience:
    • 3D Studio Max
    • Zbrush
    • Blender
    • Unity
    • Godot Engine
    • Game Maker Studio
    • Construct 2